7 Qualities of a First-Rate Home Mortgage Loan Officer
If you're ready to buy a house, getting the right loan officer can make the whole process simple. Working with the wrong person, however, can make buying a home harder than it has to be. With everything on the line, what should you look for in a first-rate home mortgage loan officer?
7 Qualities of a Great Loan Officer
They Have Been in the Business a While
Feel free to ask your mortgage loan officer about the experience and how long they've been in the business. While it's common for mortgage professionals to switch companies in a volatile housing market, they should still have solid expertise. One way of finding this out is simply to ask how many loans they closed in the last year.
If your loan officer works for a company or did until recently, it might be worth looking up the business on the Better Business Bureau website. While a BBB rating isn't the only criteria you should use to judge a company, if you see a lot of complaints, this might signal a problem.
They Are Clear About Fees
Your mortgage loan officer should be willing to tell you exactly what they charge and why. The question here isn't whether they have a fee or even how much it is; it's just about whether they're up-front about everything right from the beginning. Always avoid working with people who are cagey about what they charge.
They Know All the Details
Any professional in any industry can have a moment when they need to check on a rule or refresh their memory about something. But a first-rate home mortgage loan officer will know their products, know the guidelines that apply to your plan, and won't ever leave you guessing. They may need to look something up once in a while, but for the most part, you can count on them to know their stuff.
They Deliver Excellent Customer Service
A great loan officer might not be able to answer the phone the second it rings. After all, if they're good at their job, they likely have more than one client to work with. But they should return your phone calls right away. Your emails should get a fast response. You should expect consistent, quality customer service out of a great loan officer.
They Bring a Can-Do Attitude to the Game
Attitude is everything, whether you're managing loans, flipping burgers, or teaching kids. The people who bring the right attitude to their job every single day are the ones who succeed. They're the ones who craft plans and see them through to get ahead for themselves and their clients. Most of all, they're the people you want to work with.
Your mortgage officer should be willing to listen to whatever you have to say, but listening is more than just being quiet while someone else talks. Listening is comprehending what others are really saying. If you feel as if your loan officer doesn't truly understand what you want, what you need, and what your concerns are, you should start looking elsewhere.
They Are Comfortable to Be Around
You have to reveal some personal details when you talk with a loan officer. You'll be speaking frankly about your credit history, your income, your work history, and your debt situation. A great loan officer is someone you feel comfortable talking to. All mortgage loan officers are bound by regulations about confidentiality, but not every loan officer has the personality to help you feel comfortable and confident. As with so many things in life, it's always wise to go with your gut.
Find the Right Home Mortgage Loan Officer
If you're ready to become a property owner, work with a loan officer committed to helping you get through the process as smoothly as possible. Call Justin Purpero today so you know you're working with a first-rate mortgage loan officer.